If you believe your package was lost or stolen please check with your carrier first.
If you believe your package was lost but your tracking stated it was "delivered", I cannot cover the price of a refund. You will need to reach out to your carrier so that they can provide you with further details on where the package was left when it was delivered.
If a package is marked as unclaimed and sent back to the printing facility. The package may be re-shipped to you with the corrected address at your own cost.
*International orders: Please contact me if you believe your order was lost in transit as soon as possible.*
The Art Therapy Shop is not responsible for stolen packages. You will need to submit a claim with the carrier in this instance.
Please read full shipping policy here.